Our Policies
All pet must be up to date on their rabies vaccine. We require proof of the rabies vaccine in the form of an invoice, certificate, or vaccine passport. Must be presented upon request. If the rabies vaccine is not up to date, we will be able to provide grooming services 7 days after receiving the rabies vaccine.
Here at Pampered Pets, puppies at 8 weeks may receive grooming services after their second set of booster vaccines for the protection of their health.
Clients who no show or are 20 minutes late or more will be considered a no show. They will be charged a $20 no show fee that must be paid prior to booking any future grooming appointments.
We require a minimum of 24 hours’ notice for cancelling any grooming appointments. If clients do not cancel and do not show up to the scheduled grooming appointment, they will be considered a no show and will be charged accordingly prior to booking future appointments (as per our No Show Policy).
Clients will be charged extra dematting fees at the discretion of the groomer in accordance with the condition of your pet’s coat and the level of matting.
We reserve the right to alter, refuse, or cease any grooming services if our staff determines that it is for your pet’s best interest; and/or your pet displays aggressive behaviour that would compromise the health and safety of the staff and/or animal.
If you arrive early to pick up your pet and they are still being groomed, please do NOT talk to them, or allow them to see you. An excited pet can allow the grooming process to be dangerous.
We reserve the right to end the grooming service, even if the grooming service is not completed.
If fleas are found on your pet during the service, we will administer a flea bath to eradicate the fleas to maintain salon sanitation. This will be done at our best discretion and at the client’s expense.
At Pampered Pets, we have a Zero Tolerance Policy when it comes to any form of violence, harassment, intimidation, discrimination, and inappropriate behaviour.
If at any point our staff feels threated or harassed, we have the right to refuse service.
You will be asked to leave the premise and may result in a ban.
Let’s Be Kind To One Another.